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Product Manager 1 (Flexible Location - Any Customer Engagement C
Category: Restaurant
  • Your pay will be discussed at your interview

Job code: lhw-e0-90654180

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  Job posted:   Thu Jun 7, 2018
  Distance to work:   ? miles
  4 Views, 0 Applications  
Product Manager 1 (Flexible Location - Any Customer Engagement C

**Job Number** 18001H7L

**Job Category** Sales and Marketing

**Location** Omaha Gbl Sls&Ctmr Care Campus, Omaha, Nebraska VIEW ON MAP

**Brand** Corporate

**Schedule** Full-time

**Relocation?** No

**Position Type** Management

**Start Your Journey With Us**

Marriott International is the world's largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you?


Product Services team will engage directly with key business partners, within
our Customer Engagement Centers (CEC), to identify the need for technical
solutions and to develop functional product roadmaps to support the operation
of multiple business units. As a CEC
Product Manager, you will create business requirements, technical solution
definitions, as well as business case artifacts to support project proposal,
approval/funding and implementation. Our
Product Managers also provide input for key Tech CEC product decisions which
can influence application architecture and design. Product Managers will
coordinate with Corporate IT Plan & Build partners to ensure the
procurement, design, build, & deployment of end-to-end solutions is
facilitated. This role will work
directly with our business partners to support the adoption and/or
modifications of their products within the various business segments.

This is a remote eligible position, as in able to work out of any CEC in North America - CEC stands for Customer Engagement Center (or Reservations Center), or can be located at the Marriott Omaha Global Sales & Customer Service Care Campus in Nebraska.

The Product Manager 1 ( Flexible Location - Any Customer Engagement Center), person can work from any of the CEC - Customer Engagement Centers / Marriott Reservations Locations:

Omaha, Nebraska

Miami, Florida

Cleveland (Solon), Ohio

San Antonio, Texas

Salt Lake City (Midvale), Utah

Wichita, Kansas

Austin, Texas

St Thomas, Canada

Fall River, Massachusetts


Education and

+ Understanding of technology andnecessary business acumen to act as the voice of the business

+ Prior experience in identifyingcomplex business problems and analyzing alternative solutions

+ Able to integrate and balancepriorities, work activities and resources for the benefit of multiple keystakeholders

+ Able to have an enterpriseorientation to problems

+ Experience with Call-Centertechnologies and IVR systems is a plus (+)

+ Basic understanding of productmanagement tools, including MS office. JIRA-like agile project mgmt. toolsexperience is a plus (+)

+ Experience in estimating at theproject level as well as smaller Agile tasks, stories and epics.


+ Gathers functional requirements, designspecifications and operational requirements for a system in support of thetechnical infrastructure (network, telephony, internet/intranet, or operatingsystems) within Enterprise IT standards

+ Work towards ideation(journey maps), evaluation and selection of Technology solutions for CECproducts

+ Creates solutions thatalign with business goals and work with the IT team to define functionalrequirements design during the development stage

+ Establishing, prioritizingand management of product Backlogs in alignment with business goals andcommitments

+ Perform requirementsgathering, product roadmap creation and maintenance ofproduct(s) over the complete product lifecycle

+ Product evaluation, selection, acquisition, andvendor relationship management



+ **Adaptability** - Maintains performance level under pressure orwhen experiencing changes or challenges in the workplace.

+ **Communication** - Conveys information and ideas to others in aconvincing and engaging manner through a variety of methods.

+ **Problem Solving and Decision Making** - Identifies and understands issues, problems, andopportunities; obtains and compares information from different sources to drawconclusions, develops and evaluates alternatives and solutions, solvesproblems, and chooses a course of action.

+ **Professional Demeanor** - Exhibits behavioral styles that conveyconfidence and command respect from others; makes a good first impression andrepresents the company in alignment with its values.


+ **Contributing within Teams** - Participates as a member of ateam to move toward the completion of common goals while fostering cohesion andcollaboration among team members.

+ **Driving for Results** - Sets high standards of performance for self;assumes responsibility for work objectives; initiates, focuses, and monitors personalefforts toward the accomplishment goals; proactively takes action and goesbeyond what is required.

+ **Planning and Organizing** - Gathersinformation and resources required to set a plan of action for self and projectteams; prioritizes and arranges work requirements to accomplish goals andensure work is completed.


+ **Coworker Relationships** - Interacts with others in a way that builds openness,trust, and confidence in the pursuit of organizational goals and lastingrelationships.

+ **Customer Relationships** - Develops and sustains relationships based on anunderstanding of customer/stakeholder needs and actions consistent with thecompany's service standards.

+ **Global Mindset** - Supports employees and businesspartners with diverse styles, abilities, motivations, and/or culturalperspectives; utilizes differences to drive innovation, engagement and enhancebusiness results; and ensures employees are given the opportunity to contributeto their full potential.

**Learning and Applying Professional Expertise**

+ **Applied Learning** - Seeks and makes the most of learningopportunities to improve performance of self and/or others.

+ **Business Acumen** - Understands and utilizes business information tomanage everyday operations and generate innovative solutions to approachbusiness and administrative challenges.

+ **Technical Acumen** - Understands and utilizes professional skills andknowledge in a specific functional area to conduct and manage everyday businessoperations. Participates in and generates innovative solutions to addressfunction-specific work challenges.

_Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws._

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